Returns & Refund Policy

Physical Products

Mana Va'a wants every customer to receive their order in good condition and as expected.

We do not accept returns or exchanges due to change of mind, incorrect size selection, or personal preference.

If an item arrives damaged, defective, or the customer receives an incorrect product, they must contact Mana Va'a within 7 days of receiving the order. We will review the issue and, when applicable, arrange a replacement or refund at no additional cost.

To process a claim, Mana Va'a may request photographs of the product and proof of purchase.

Items must not have been used, worn, washed, or altered, except where necessary to identify a defect.

Experiences and Tours

Bookings for Mana Va'a tours, training sessions, private experiences, memberships, and other activities are services and are not covered by the physical-product return policy above.

Cancellations, rescheduling, refunds, weather conditions, and other booking terms are governed by the cancellation policy displayed during the booking process for the relevant experience.

Refunds

When a refund for a physical product is approved, it will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Contact

For return, refund, or order-related questions, customers can contact Mana Va'a through the contact information provided on the website.

Mana Va'a
Costa Rica
manavaa.cr